This Privacy Policy explains how jilimac collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data privacy regulations. Please read this page carefully so you understand your rights and how we look after your information.
A clear breakdown of the data we gather and how it is used on the platform.
When you create an account on jilimac, we collect your name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure that only eligible players in the Philippines can access the platform. We also use your registration details to send you important account notifications and service updates. Your date of birth is specifically used to confirm that you meet the minimum age requirement for gaming on our platform. All registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and deposit history. We do not store full card numbers or sensitive banking credentials on our servers — these are handled by our secure payment partners. Transaction records are kept for regulatory compliance and to help resolve any disputes that may arise. Your financial data is encrypted in transit and at rest, using industry-standard security protocols. If you have questions about a specific transaction, our support team can access the relevant records to assist you promptly.
We record your gaming activity on the platform, including the games you play, session durations, bet amounts, and win or loss outcomes. This data helps us monitor for responsible gaming concerns and identify any unusual patterns that may indicate a problem. Gaming records are also used to calculate bonuses, verify win claims, and ensure the integrity of all game outcomes. We may use anonymised and aggregated gaming data to improve the platform experience for all players. Individual gaming records are kept confidential and are only accessible to authorised jilimac staff for operational and compliance purposes.
When you access jilimac from your mobile device or browser, we automatically collect certain technical information such as your IP address, device type, operating system, and browser version. This data is used to optimise the platform for your device, detect fraudulent login attempts, and maintain the security of your account. We may also collect information about your approximate location based on your IP address to ensure compliance with Philippine gaming regulations. Technical logs are retained for a limited period and are used solely for security and performance monitoring. We do not use device data to build advertising profiles or share it with third-party advertisers.
When you contact our customer support team, we collect and retain the content of your messages, your account details, and any attachments you provide to help resolve your query. These records allow us to track the progress of your issue and ensure consistent service if you need to follow up. Support communications are stored securely and are only accessible to the support staff handling your case. We may review support interactions periodically to improve the quality of our service and train our team. Your communications with support will never be shared externally except where required by law or regulatory authority.
We use cookies and similar technologies to keep you logged in, remember your preferences, and improve your overall experience on the platform. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device to help us recognise you on your next visit. You can manage or disable cookies through your browser settings, though doing so may affect some platform features. We do not use cookies to track your activity across other websites or to serve targeted advertisements. For more details on how we use cookies, please contact our support team who will be happy to explain further.
Under Philippine data privacy law, you have clear rights regarding the information we hold about you.
You have the right to request a copy of the personal data that jilimac holds about you at any time. To make an access request, simply contact our support team and we will respond within a reasonable timeframe in accordance with Philippine data privacy regulations. We will provide your data in a clear and readable format, covering registration details, transaction history, and any other information linked to your account. There is no fee for making a standard access request, though we may charge a reasonable fee if the request is excessive or repetitive. We may ask you to verify your identity before releasing any personal data to ensure your information is not disclosed to an unauthorised party.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details such as your contact number or email address directly through your account settings, or by contacting our support team. For more sensitive corrections, such as changes to your name or date of birth, we may require supporting documentation to verify the update. We will process correction requests promptly and confirm once the change has been made. Keeping your information accurate helps us provide you with the best possible service and ensures your account remains compliant with our verification requirements.
You may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that we are required by Philippine regulations to retain certain records — including transaction histories and identity verification documents — for a minimum period even after account closure. Where erasure is not possible due to legal obligations, we will restrict the use of your data to the minimum necessary. Erasure requests should be submitted to our support team, who will assess your request and respond with a clear explanation of what can and cannot be deleted. We will always act in good faith and explain our reasoning transparently.
You have the right to object to certain types of data processing, including the use of your information for direct marketing or profiling purposes. If you no longer wish to receive promotional communications from us, you can opt out at any time by contacting our support team and your preference will be updated promptly. Objecting to marketing communications will not affect your ability to use the platform or access your account. Where we process your data based on legitimate interests, you may also object if you feel that our interests are overridden by your own rights and freedoms. We will review all objections carefully and respond with a clear explanation of our decision.
Security measures we have in place to protect your personal information every day.
All data transmitted between your device and our servers is protected using TLS encryption, the same standard used by banks and financial institutions. Personal data stored on our servers is also encrypted at rest, meaning it cannot be read even if accessed without authorisation. We regularly review and update our encryption standards to stay ahead of emerging security threats. Payment data is handled by PCI-DSS compliant payment processors, adding an additional layer of protection for your financial information. Our encryption practices are reviewed periodically by our internal security team to ensure they remain effective and up to date.
Access to personal data within jilimac is strictly limited to staff members who need it to perform their job functions. All staff with access to player data are required to complete data privacy training and are bound by confidentiality obligations. We use role-based access controls to ensure that no single employee has unnecessary access to sensitive information. Access logs are maintained and reviewed regularly to detect any unusual or unauthorised activity. Any breach of our internal data access policies is treated as a serious disciplinary matter and investigated promptly.
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine data protection authority as required by law. Our incident response team is trained to act quickly to contain any breach, assess its impact, and take steps to prevent recurrence. We will provide you with clear information about what data was affected, what we are doing about it, and what steps you can take to protect yourself. We maintain a detailed incident response plan that is tested and updated regularly. Transparency and prompt communication are central to how we handle any security incident that may affect our players.
Our support team is available 24/7 to answer any questions about how jilimac handles your personal data. You can also visit our FAQ page for quick answers to common privacy questions.